Terms & Conditions

1. TERMS OF USE OF THE NATURAL PHARMACY - MANUFACTURERS, SUPPLIERS AND DISTRIBUTORS OF NATURAL REMEDIES' WEBSITE

Agreement

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies and its affiliates (suppliers and service providers) provide their services to you subject to the conditions detailed in this agreement. By using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website and/or registering to shop on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website, you confirm that you have familiarised yourself with the terms and conditions governing the conduct of parties accessing or using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website to trade and that you agree to be bound by these terms and conditions.

Your access to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website and use of any services provided by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies, including any purchases made by you from The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies, are subject to terms and conditions established under the following headings.

    Terms of Use of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' Website
    Terms of Trade with The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies.
    Privacy and Security Statement
    Intellectual Property Statement
    Dispute Resolution
    Compliance with statutory consumer protection provisions

Terms of Use of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies grants you a limited license to access and make personal use of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website. You are not allowed to modify (other than page caching) the website or any portion thereof without the prior written consent of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies.

This license does not permit any resale or commercial use of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website so long as the link does not portray The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' logo or other proprietary graphic or trademark, or those of their affiliates, as part of the link without prior written permission of the owner of the graphic or trademark.

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies  may provide links from The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website to other websites which may offer services to you and is not responsible for evaluating the content or offerings made on these websites.

2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

You expressly agree that your use of The Natural Pharmacy {https://thenaturalpharmacy.co.za, http://thenaturalpharmacy.co.za} website is at your sole risk.To the full extent permissible by south african law,The Natural Pharmacy {https://thenaturalpharmacy.co.za, http://thenaturalpharmacy.co.za} disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Natural Pharmacy  https://thenaturalpharmacy.co.za, http://thenaturalpharmacy.co.za} will not be liable for any damages of any kind arising from the use of the The Natural Pharmacy {https://thenaturalpharmacy.co.za, http://thenaturalpharmacy.co.za} website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
 
Applicable law


The The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website and all communications and transactions concluded using the website, are governed by, and you agree to, the application of the laws of the Republic of South Africa. As the website is targeted at South African citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you.

3. TERMS OF TRADE WITH The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies.

Invitation to do business

Only when The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies has accepted your offer to purchase and the acceptance is communicated to you, will an enforceable agreement of sale be transacted. Despite our best efforts, a small number of the products or services offered on the website may be mis-priced. If we discover a mis-pricing, we will do one of the following:

a) If the correct price is lower than our stated price, we will charge the lower amount.
b) If the correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before accepting your order or notify you that the order has not been accepted.

IMPORTANT:If any products or services are supplied and delivered to you directly by, or through, a third party, even though access to the products and services is gained through The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website, the supply of these products and services may be subject to conditions which differ from those governing the terms of trade with The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies. You shall be solely responsible for ensuring that you understand and agree to the terms and conditions governing the sale of these products and services.

Place and time of agreement

Agreement as to the terms of use of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website shall be deemed to have be accepted by you at the time that you first accessed The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies' website.

Backorders

Due to the popularity of some products or services, The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies may not always have any products or services ordered by you in stock. The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies will accept orders for out of stock products or services to ensure that you will be the first to receive the item once it becomes available. If the products and services ordered by you are not available or only a portion is available, you may cancel the order, or re-order the quantity that is available, or place a backorder. Once the products or services become available, it will be shipped to you.

Electronic communications

When you visit The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies or send e-mails to us, you are communicating with us electronically. The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies will communicate with you by e-mail or by posting notices on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Registration

Registration as a purchaser is restricted to individuals who may legally enter into binding and enforceable agreements. No person under the age of 18, or not legally permitted to enter into a binding and enforceable agreement, may register as a purchaser. Any person not permitted to register as a purchaser but who does so, shall be guilty of committing a fraud and The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies may take whatever legal action it deems necessary to obtain the appropriate relief.

In registering as a purchaser you are required to provide The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies with complete and accurate information about yourself and you warrant that the information provided is correct. 

If you are in breach of, or The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies believes that you may breach any of the terms and conditions governing the use of, or trading using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website, The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies may, in it's absolute discretion, either suspend or terminate your registration as a purchaser.

Password

You are solely responsible for ensuring the confidentiality of your password, which authenticates your identity. You acknowledge this responsibility and agree that any communication or transaction that may be made using your password, shall be attributed to you. If you suspect that the confidentiality of your password has been compromised you should immediately advise The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies of this fact by email. The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies shall on receipt of the email suspend your registration pending your further instructions. You shall remain responsible for all transactions effected prior to the suspension of your registration and liable for any payments that may flow from these transactions.

4. AMENDMENT TO TERMS AND CONDITIONS

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies may amend the terms and conditions governing access to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website as well as trade using the website.

5. PRIVACY AND SECURITY STATEMENT

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies knows that you care how your personal information may be collected, processed and used; we appreciate your trust that The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies will do so carefully and sensibly.

The information provided by you helps us personalize and continually improve your shopping experience at The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies. Here are the types of information we gather.

Automatic Information:


The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies receives and stores certain types of information whenever you interact on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website or communicate with The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies by email. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your web browser accesses The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies.

Information You Give Us:


We receive and store information you enter on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website or that you may provide to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.

E-mail Communications:


To help us make e-mails more useful, we may receive a confirmation when you open e-mail from The Natural Pharmacy - Maufacturers, Suppliers and
Distributors of natural remedies, if your computer supports such capabilities.

By providing the information to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies, you consent to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies collecting, maintaining, storing and processing the information, provided that The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies. shall:

not disclose your personal information to a third party other than to effect the transactions agreed to in using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies website without obtaining your express consent to do so;
only disclose your personal information, without your consent, if legally required to do so;
be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified.

While The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies and its affiliates shall take commercially reasonable care to safeguard the information provided by you to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies from unauthorized access or disclosure, The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies does not represent or guarantee that the safeguards will provide absolute protection.

6. INTELLECTUAL PROPERTY STATEMENT

Copyright in any information or trade marks displayed anywhere on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies, or by the original creator of the materials, or by suppliers and service providers to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies.

7. DISPUTE RESOLUTION

Any dispute arising out of or in connection with this agreement including any question regarding its existence, validity or termination, will be resolved in accordance with the law of South Africa. The language used during the dispute resolution process will be English. For the purposes of any arbitration:

    you choose the email address chosen by you in registering as a purchaser; and
    The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies chooses their registered address

By using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies website and accepting the conditions of use of the website and trade conducted using the website you bind yourself to the terms of arbitration provided in this agreement.

8. COMPLIANCE WITH STATUTORY CONSUMER PROTECTION PROVISIONS

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies adheres to the provisions of Chapter VII of the Electronic Communications and Transactions Act 25 of 2002 ("the Act"). Chapter VII of the Act provides protection to consumers and the provisions of the Act relevant to commercial transactions that may be effected on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website, as well as the information required in terms of the Act, are provided for your reference.

Return of products or cancellation of service agreements

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies shall, subject to the exclusions provided for below and the provisions relating to any return of products or cancellation of a service agreement, allow the return of products or cancellation of a service agreement, within seven days of the date of receipt by you of the products or the conclusion of an agreement to provide services.


Exclusions from return of products or cancellation of service agreements

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:
a) any products and services are acquired by auction;
b) to services which commenced with the customers consent, (either express or implied) prior to the expiry of the seven day period;
c) where the price of the products or services depends on fluctuation in financial markets beyond the control of The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies.;
d) where the products are personalised or made to the customers specifications;
e) where the products by reason of their nature cannot be returned;
f) the sale of reading material in whatever form.

Customers obligations on return of products and services

If a customer cancels any transaction in respect of which delivery of the products or services (to the extent that the may be returned) have been delivered, within seven days of the receipt of the products or services, the customer shall return to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies or it's authorised agents, the products, undamaged in any manner, together with all packing materials and documentation delivered by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies. or its agents, to the customer as well as a written indication of the customers choice to cancel the transaction.

The customer shall refund to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies. all direct expenses incurred by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies. or it's authorised agents, in the delivery of the products and services ordered by the customer, as well as the direct expenses incurred by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies or it's authorised agents in accepting return of the products and cancellation of the provision of services, arising as a result of the return of the products or cancellation of the services ordered by the customer.

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies's obligations on return of the products and services within thirty days of return of the products or receipt of notice of cancellation of the agreement to deliver services The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies or it's authorised agents shall refund to the customer any amounts paid by the customer less any amounts due by the customer to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies as provided for above.

Disclosures in terms of section 43 of the Act: The following information is made available to you in compliance with Section 43 of the Act.

Full name and legal status of website owner:The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural  remedies. is the trading name and is wholly owned by Esquire Technologies Main Site a company duly incorporated in terms of the company laws of South Africa.

Self regulatory or accreditation body: none.

Address for service of all legal documents: 34 Charles Maberly Street, Modjadjiskloof, Limpopo, 0835

Description of Services:

The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies provides access to a variety of products and services that may be purchased online all of which are, or will be, described on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies'website.

Price of goods:

Prices are as displayed on the website and are subject to The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' rights in respect of any mis-pricing stipulated in the clause dealing with Invitation to do business above. All prices of products and services displayed on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website are exclusive of Value Added Tax as the company is not required to be registered for Value Added Tax.

Payment:

Payment terms and manner of payment are stipulated in the clause dealing with payment above.

Terms and conditions governing this agreement:

The full Terms and Conditions applicable to the access and use of the services provided on The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website and any amendments thereto, shall at all times be available on the Website, save to the extent that they may be varied in writing by the parties. These terms may be accessed on this Website, downloaded and stored, or reproduced at any time.

Delivery of products or services:

The anticipated time of delivery of any products or services, purchase using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies' website shall be indicated at the time that any order is accepted by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies.

Transaction records and history:

A full record of transactions effected using The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies shall be available to the user for a period of 14 days from delivery of the products or services to the purchaser by The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies or it's agents.

Dispute resolution:

The provisions governing Dispute Resolution are stipulated under the clause Dispute Resolution above.

Privacy and Security:

The provisions governing Privacy and Security are provided for under the clause Privacy and Security above.

Minimum duration of Agreement:

There shall be no minimum duration of agreements entered into between users and registered purchasers to use The Natural Pharmacy - Manufacturers, Suppliers and Distributors of natural remedies website. All agreements shall endure indefinitely subject to either parties rights to terminate the agreement. The termination of the agreement by either party shall be without prejudice to any rights between the parties existing at the time of the termination, which shall endure beyond the date of termination.

Warranty terms and conditions

Warranty on each product is stated on the website (if applicable).  Most of the products, due to the nature thereof, do not carry a warranty.  If you not sure on the warranty of a product call a member of our sales team for clarification.  
Should a product have a Warranty, the Warranty period is calculated from original date of purchase.
Warranty is only applicable to the reseller and is not transferable to any other party.
Items must be returned in their original packaging awith accessories when faulty.
The Natural Pharmacy does not collect or deliver warranty items to nor from Clients premises.

Warranty Replacement Procedure

The Natural Pharmacy does not collect or deliver warranty items to nor from Clients premises.

All Items brought in for Warranty purposes must first be tested and verified by a technician in the service centre before a replacement is issued.
Should any item be out of stock during the warranty period, either a similar item of equivalent specification can be reuquested or a credit can be passed in accordance with our credit policy.

The Natural Pharmacy does not collect or deliver warranty items to nor from Clients premises.

Credit Notes and Exchange policy

Please ensure that the product you purchase is correct before leaving the premises as no credit notes or any product exchange will be done on an item that has been opened or used unless the item is either faulty or not as advertised.

A credit note will be passed on items not in stock at the prevailing price or based on an eqivalent specification, whichever is lower.
A credit note will be passed on an end-of-life (no longer in production) item at the prevailing price (based on equivalent specification) or based of an equivalent specification, whichever is lower.